Role Summary:

LKAB Minerals is a leading producer & distributor of various key industrial minerals that are sold to several product applications worldwide. We are part of LKAB a Swedish State-owned company and one of the world’s leading producers of upgraded iron ore products.

We have a permanent position become available within the sales office. The job operates on a three week rota; two weeks in customer services and one week on the front desk.

Key Role & Responsibility

  • To manage the administration function for the Runcorn front office
  • To follow procedures and comply with all safety requirements
  • To handle queries efficiently and quickly and escalate problems to the Office Manager
  • To assist colleagues as required

Front Office Administrator Duties

  • Greet all visitors onto site
  • Answer and screen incoming calls and re-direct where required
  • Greet drivers on site and process collection notes
  • Process all deliveries to site and sort out delivery notes
  • Organise conveyance notes from both plants and input onto company system and scan
  • Order buffets where required
  • Organise outgoing mail / open and distribute incoming mail
  • Raise purchase orders
  • Liaise with other LKAB sites throughout the day via email and phone calls
  • Update Operators schedule twice daily
  • Assist Work Manager / Works Supervisor / Office Manager with various ad hoc duties
  • Process haulage additional charges
  • Order essential plant supplies
  • Record staff  holidays absence & sick
  • Manage Stock Loads

Customer Service Desk responsibilities

  • Process Customer Orders for bulk and bagged products from telephone calls and emails
  • Confirm customer orders via email or on the telephone
  • Liaise closely with customers and hauliers
  • Record driver inductions
  • Clear down un collected jobs daily
  • Book in collections for hauliers on the system
  • Cover front desk administration lunch depending on shift pattern

To apply for this role please forward your CV and covering letter to:

Mrs Sue Hurley, Office Manager: sue.hurley@lkab.com

Closing date for this application is 31st August 2019