Operational Excellence

The key purpose and objective for our Operational Excellence program are to develop an organisation that optimises our operations and supply chain and develops World Class operations and methodologies.

Central to this is challenging ourselves on where and how we should supply a customer in the most efficient way that meets the needs of our customers and fully aligns with our group sustainability strategy.

Operational Excellence is based on Lean methodologies. This is about using techniques to “Continually Improve” performance and strive towards Zero loss. This starts with targeting Zero Harm through our Safety First Program and extends to Zero losses across our operations and supply chain. Becoming “World-Class” is a journey that takes many years, but can give significant benefits even through the development stages. The techniques rely on simple yet effective principles of using objective facts and data to analyse and understand losses, then put effective countermeasures in place.

It isn’t just about cost efficiency, it is also about gaining competitive advantage through improved customer service, controlled supply chain, and being a sustainable supplier to our customers.

Key Strategic Focus Areas